What is cannabis (CBD)?

CBD is short for cannabidiol. It is just one of many different molecules known as cannabinoids found in the cannabis plant. CBD has many beneficial properties and is commonly used to promote overall wellness.

How does CBD work?

CBD’s effects are a result of its interaction with the endocannabinoid system. CBD impacts the ECS indirectly, most often through activation of outside receptors and interaction with enzymes.

How is CBD different from hemp?

Hemp is a variety of cannabis that is grown for food and fibers. CBD is a molecular compound found in the plant’s extracts. Heeld CBD is extracted from a proprietary strain of hemp known as PCR hemp, or phytocannabinoid-rich hemp. This proprietary strain is far richer in CBD and other cannabinoids and terpenes than the basic hemp plant used by most CBD producers.

How is hemp different from marijuana?

Hemp and marijuana are both types of cannabis. Marijuana contains a cannabinoid known as THC, which causes a high and is known as a drug. Hemp contains negligible amounts of THC and is unlikely to cause a high. Heeld products undergo a patented process which removes traces of THC from the final product.

Is CBD safe?

There is no record of anyone ever overdosing on CBD as it's completely non-toxic. There are also no known incidences of illness caused by consumption of CBD oil. All Heeld products undergo rigorous testing to guarantee they are free of any potential contaminants and have no detectable THC.

How will I feel after using Heeld products?

Some of the effects reported by CBD oil users include improved mood, restful sleep, increased attention and focus and others. Many users of our CBD creams report reduced or completely eliminated pain. However, organic compounds such as CBD can produce different effects in different people. Your results may vary.


Oh no - a product I want is sold out! What now? 

We work hard to restock all products within a reasonable amount of time. Using the form on the product page, simply sign up with your email to get a notification as soon as the product is back in stock.

Does Heeld ship products everywhere in the United States?

Since the US Farm Bill legalized hemp nationwide, Heeld now ships to all states.

Does Heeld ship internationally?

Yes! However, due to many different factors we don't ship to these countries: Australia, Bahamas, Bermuda, Bolivia, Bonaire, Botswana, Brunei, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Curacao, Ecuador, Fiji, French Polynesia, Gambia, Guinea-Bissau, Guyana, Honduras, India, Iran, Ivory Coast/Côte d'Ivoire, Jamaica, Kosovo, Kuwait, Laos, Lebanon, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Rwanda, Saba, Samoa, Senegal, Singapore, Sint Eustatius, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Suriname, Swaziland/Eswatini, Trinidad and Tobago, Tunisia, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe.

How long will it take to get my order? 

All our products are 100% natural and undergo a rigrous testing product. We do our very best to fulfill orders quickly without sacrificing the quality of each batch. Heeld orders typically ship within 1-2 days. Transit time varies by location and shipments are sent via USPS or UPS Ground.

How do I track my order?

When your order ships you will receive an email with tracking information that you can use to follow your order until it is delivered.


Can I sell Heeld products in my retail store?

If you think our products would work well in your store, we encourage you to reach out to to learn more about the wholesale program. We carefully vet our wholesale partners based on their company values.

I'm an online influencer. Can I promote your products on my page

If you’re excited about our products and would like to share your honest experience with your followers, feel free to reach out to In an effort to only provide accurate information to potential customers, we have a policy in place to ensure that all reviews are 100% true and authentic.

Can I feature Heeld at an event or party?

Yes! We love working with people to bring their events to life. If you feel any of our Heeld products would be a great fit for an event or party you're planning, simply contact us at for discounted rates.


What is your return policy?

We hope you're going to love everything you order from Heeld, but if you don't you can return for free. We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse.

If you return an item within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. If you return an item within 29 and 45 days of the item being delivered to you or available for collection, we'll give you an Heeld gift voucher for the amount equivalent to the price you paid for the item.

We don't accept returns for unwanted items after the relevant returns period above.

How long does the return process take?

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be either be issued a full refund to the original payment method or store credit in the form of a Heeld gift card.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team at So that we may help you faster, please include:

  • - Your order number
  • - The name of the item(s) returned
  • - Proof of postage/return postage receipt
  • - A return tracking number